Claims

Submit a Health Guarantee Claim

If you believe your kitten has a medical condition that may be covered under your Health Guarantee or Protection Plan, complete the form below and upload all required documentation.

Our Claims Team will review your submission and determine the applicable Health Guarantee or Protection Plan based on your purchase and the documentation provided.

Start Claim Health Guarantee

Kitten beside veterinary claim paperwork

Documentation matters

An initial veterinary examination report completed within 72 hours of receiving your kitten is required for Health Guarantee review.

Claim IDGenerated on submission when available.

Post adoptionClaim details are routed for team review.

Pending reviewInitial status starts as submitted.

What happens after you submit

We collect the key details first, then review your kitten's purchase record and veterinary documentation against the applicable Health Guarantee or Protection Plan terms.

Submit your claim

Complete the form with customer details, kitten details, medical dates, and a detailed description.

Provide records

Include the initial vet examination report and all records related to the current medical concern.

Claims Team review

The Post adoption Team reviews the claim and may contact you if additional documentation is needed.

Outcome update

Once review is complete, the team notifies you of the outcome according to the applicable terms.

Submit your documentation

Use this secure intake form to send the claim details our team needs for the first review pass.

Customer Information

Customer Name required

Email Address required

Phone Number required

Kitten Information

Kitten Name required

Kitten ID required

Date Received required

Medical Concern

Date the issue was first noticed required

Date examined by a veterinarian required

Medical concern description required

Please describe the medical concern in detail, including symptoms observed, any diagnosis provided by your veterinarian, any treatment or medication prescribed, and your kitten's current condition.

Required Documentation

Initial Veterinary Examination Report completed within 72 hours of receiving your kitten required

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All veterinary records related to the current medical concern required

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Photos and videos related to the condition optional

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Any additional documentation that may assist in the review optional

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Important Notice

To be eligible for review under the Health Guarantee, an Initial Veterinary Examination Report completed within 72 hours of receiving your kitten is required.

Submitting a claim does not guarantee eligibility or approval. Once all required documentation has been received, our Claims Team will review your submission in accordance with the terms of your Health Guarantee or Protection Plan and notify you of the outcome.

Need to add more records later?

If you receive additional veterinary records, test results, photos, or other supporting documentation while your claim is under review, reply to the confirmation email so the team can add them to your claim.

Submit a Claim Contact Us

Submit a Health Guarantee Claim

Documentation matters

What happens after you submit

Submit your claim

Provide records

Claims Team review

Outcome update

Submit your documentation

We've received your Health Guarantee Claim.

We could not submit your claim.

Customer Information

Kitten Information

Medical Concern

Required Documentation

Important Notice

Need to add more records later?

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